IFACare Code of Conduct

IFACare published a strict code of conduct that applied to all members

All members of IFACare shall:

  • Act at all times with honesty and integrity in their dealings with clients and fellow professional advisers.
  • Ensure that at all times they are competent to advise on long term care matters and shall act with due skill, care and diligence.
  • Act on behalf of clients in accordance with best market practice and ensure the advice given is the most suitable for a client's circumstances.
  • Ensure that all relevant and appropriate information about clients is gathered before giving advice.
  • Ensure that all relevant information is disclosed to clients prior to the completion of a transaction.
  • Declare any conflicts of interest which may arise when advising clients.
  • Encourage consultation between members of a family group on long term care advice.
  • Treat long term care advice as if it is regulated under the Financial Services and Markets Act 2000 and adhere to the Conduct of Business Rules of the Financial Services Authority (FSA) to ensure high standards of advice.
  • Agree to abide by the complaint investigation and disciplinary procedure of IFACare.
    Not indulge in the practice known as "cold calling" in relation to long term care advice. French Lessons